Shipping policy

Thank you for shopping with Luvenza. We are committed to delivering your orders safely and on time.

Order Processing

Orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Major Cities (Pakistan): 2–4 business days
Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your location and the applicable shipping method. Promotional offers, including free shipping, may be available from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email or SMS so you can monitor your shipment.

Delivery

Please ensure that your shipping address and contact information are accurate when placing your order. Luvenza is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Failed Delivery

If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the order, additional shipping charges may apply for re-delivery.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to resolve the issue as quickly as possible.